Issues With Patch 6821287. Plans/Services Are Not Being Displayed When Working With Large Accounts Due To Java Heap Size Issue (Doc ID 735712.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 12th-March-2013***
***Checked for relevance on 9th-June-2015***


Symptoms

Error occurs when using Customer Center's Plan and Service tabs. This only happens with large
accounts with a lot of services and/or plans. Small accounts are displayed in Customer Center
without any problem:

Debug 08/27/08 1:14:47:0509 PM ( 1219860887509 ) T:AWT-EventQueue-0 WebApp Log <No Source> 1:PC01:CustomerCenter:0:AWT-EventQueue-0:3:1219860887:0
[AWT-EventQueue-0] DDD error on opcode execution, ERR_OP_ALREADY_BUSY
java.lang.String:0: ErrBuf Fields:
Error=ERR_OP_ALREADY_BUSY Loc=PCP
Field=UnknownField0 Rec=0 reserved=0
Facility=0 MessageID=0 Time=13:14 Version=0 Reserved2=0
Args=<none>
Nested Error:
<none>



Steps To Reproduce:
Select an account with large number of services/plans and try to browse the Plan/Service tabs.


Cause

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