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CCB Web Self Service Problem When Updating Personal Info On WSS An Internal Server Error Occurs (Doc ID 736143.1)

Last updated on FEBRUARY 18, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.1.0 and later
Information in this document applies to any platform.

Symptoms


When clicking the 'Enter Personal Info' link in Customer Care and Billing Web Self Service (WSS) the process does not complete successfully. Instead the following error is encountered:

Error 500 - Internal Server Error




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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