CCB Web Self Service Problem When Updating Personal Info On WSS An Internal Server Error Occurs (Doc ID 736143.1)

Last updated on JUNE 09, 2010

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0 and later   [Release: 2.1 and later ]
Information in this document applies to any platform.

Symptoms


When clicking the 'Enter Personal Info' link in CCB Web Self Service (WSS) the process does not complete successfully. Instead the following error is encountered:
Error 500 - Internal Server Error



Cause

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