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Error In Your Account Set Up. Please Contact Your Help Desk. (Doc ID 736187.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.5.3 to 4.5.3 [Release 4.5.3]
z*OBSOLETE: Microsoft Windows XP
Microsoft Windows XP


In RDC 4.5.3 you create a user and give that user group membership access to a group of OC studies. Then that user directly logs in to RDC 4.5.3. Instead of a successful login, however, the user receives the following error message:

Error in your account setup. Please contact your Help desk.

More background on user setup:
1. User has all required access for RDC.
2. User is also able to login to RDC 4.5.1.
3. Once user logs into RDC 4.5.1 and selects a study there, s/he is able to login to RDC 4.5.3.

After the user logs into RDC 4.5.1 s/he is then able to login to RDC 4.5.3 without receiving the error message. 

Steps To Reproduce:

1. Open RDC Onsite Url
2. Enter user <USERNAME> and <PASSWORD>
3. Click <Login>
4. Error appears.




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