Not Able To Submit Refund-Check For Parent Accounts Through Payment Tool (Doc ID 736958.1)

Last updated on NOVEMBER 21, 2008

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.0 to 7.3.0.0.1
This problem can occur on any platform.

Symptoms

When trying to submit refund-check through payment tool, we are getting "No credit available" message even though the account has credit balance.

This is happening only for parent accounts. The refund is failing when executing the opcode: PCM_OP_PYMT_POL_PRE_COLLECT

-- Steps To Reproduce:
1. Open the payment tool
2. Create a new batch for check-refund
3. Give parent account details which has a credit balance on the account



Cause

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