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Page Close.Html Throws An HTTP 404 Page Not Found Error (Doc ID 738018.1)

Last updated on JULY 13, 2018

Applies to:

Adverse Event Reporting System - Version 4.6.1 and later
Information in this document applies to any platform.


AERS application timeout settings have been correctly defined e.g.

Once application has been inactive for the designated time the timeout will occur prompting user with a message screen similar to below:

AERS will exit in 10 seconds and all unsaved changes will be lost.

Enter your user ID and password, and press 'OK' to resume.

When no user ID / Password entry is supplied in requested timeout period (600 seconds in this example),
then URL to log-out of application is called e.g :


However this does not occur gracefully and page results in the error below:

HTTP 404 Not Found

The webpage cannot be found

Application however exits as expected.


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