Page Close.Html Throws An HTTP 404 Page Not Found Error (Doc ID 738018.1)

Last updated on JUNE 13, 2016

Applies to:

Adverse Event Reporting System - Version 4.6.1 and later
Information in this document applies to any platform.

***Checked for relevance on 08-FEB-2011***
***Checked for relevance on 06-Sep-2012***


Symptoms

AERS application timeout settings have been correctly defined e.g.

Once application has been inactive for the designated time the timeout will occur prompting user with a message screen similar to below:

AERS will exit in 10 seconds and all unsaved changes will be lost.

 
Enter your user ID and password, and press 'OK' to resume.

When no user ID / Password entry is supplied in requested timeout period (600 seconds in this example),
then URL to log-out of application is called e.g :

http://<middle-tier.domain>/portal/pls/portal/PORTAL.wwsec_app_priv.logout?p_done_url=http://<middle-tier.domain><port>/portal/pls/portal/../../opa45/close.html

However this does not occur gracefully and page results in the error below:

HTTP 404 Not Found

The webpage cannot be found

Application however exits as expected.

Cause

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