Why Are Cycle Folds Not Working As Expected? (Doc ID 738569.1)

Last updated on AUGUST 08, 2023

Applies to:

Goal

The Cycle Folds are not working as expected. 

Created a product with Cycle Fold Event, and in the advanced tab given the min quantity as 0.00. However, in the billing logs the act_usage does rate and returns the status as 1 (zero quantity). SUBSCRIPTION_CYCLE_FOLD should not pass
quantity as 0 as the balance is -57.

In the billing logs the Input flist for act_usage for cycle fold for 1000002 resource is:

Which corresponds to a "zero quantity" return status.

There are two questions:

1. Why is the quantity passed as 0 as the first place?
2. Why does the event not get rated when the min quantity is set a 0.00 for this account?

Solution

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