Bill_debit Fails With CREDIT_LIMIT_EXCEEDED Error

(Doc ID 739732.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.3.1.0.0 [Release 7.3.1]
Information in this document applies to any platform.
***Checked for relevance on 03-Dec-2010***

***Checked for relevance on 29-June-2016***

Symptoms

Creating an account adjustment in Customer Center on a non-currency resource with a credit limit set against it; the adjustment appears to work, but actually does not go through as evident from the cm pinlog .

The following errors are logged in cm.pinlog:

E 06/06/08 12:45:08 - CM:2792.5928 fm_bill_debit.c:2361:pc554a:CustomerCenter:0:AWT-EventQueue-0:105:1212781508:0
Credit limit or credit floor violated in op_bill_debit
<location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1
errno=PIN_ERR_CREDIT_LIMIT_EXCEEDED:81>
<field num=opsflds:0,0 recid=0 reserved=105 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E 06/06/08 12:45:08 - CM:2792.5928 cm_child.c(107):46551:pc554a:CustomerCenter:0:AWT-EventQueue-0:105:1212781508:0
op PCM_OP_PYMT_DEBIT returned an error
<location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1
errno=PIN_ERR_CREDIT_LIMIT_EXCEEDED:81>
<field num=opsflds:0,0 recid=0 reserved=105 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>


Steps To Reproduce:
1) Create an account with a non currency resource.
2) Set a credit limit on the non currency resource.
3) Do an adjustment on the non currency resource to decrease balance that would exceed the credit limit.
4) The Customer Center returns fine, but there is no adjustment event in the cm.pinlog. CREDIT_LIMIT_EXCEEDED error occurs in cm pinlog and there is no return flist from op_bill_debit.

Expected:
Customer center should throw an appropriate error message.

Business Impact:
Can't apply debits to non currency resources.

Cause

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