A Cause For a Mobile Workforce Management (MWM) v1 SERVER.EXE Crash Citing CmnIcdsDll.dll (Doc ID 740732.1)

Last updated on MARCH 09, 2012

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 1.4.5.11 and later   [Release: 1.4 and later ]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
The Mobile Workforce Management (MWM) Server.exe component crashed.

The SERVER.CRASH file is found in the directory with the SERVER.EXE file and is automatically created when an entry is to be written.  Entries are cumulative with the most recent crash event information appearing at the end of the file. 

 

This particular type of event includes a SERVER.CRASH entry as follows:


BEGIN ===============================================
25-Aug-08 10:07:19
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 00A380C7 01:000070C7
Module: D:\MWM\Server\CmnIcdsDll.dll

Call stack:
Address Frame
00A380C7 0410FA80 XIcdAvl::GetUpdateTimeOnly+17
0036D13C 00A96210 XBuffer::`vftable'+0
00A380F0 00A96210 XIcdAvl::GetUpdateTimeOnly+40
00A380F0 00A80AB0 XIcdAvl::GetUpdateTimeOnly+40
25FF00A9 543025FF

-- Steps To Reproduce:
The problem appears to occur after a crew update of automatic vehicle location (AVL).

-- Business Impact:
Due to this issue, all MWM activities were stopped .

Cause

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