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Key Logs When Troubleshooting Demantra Issues - From Installation to Operations (Doc ID 741464.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Demantra Demand Management - Version 7.0.2 and later
Information in this document applies to any platform.

Purpose

This document outlines the location of the main troubleshooting logs that you will need during all phases of Demantra Installation, Go-Live and Lifecycle Support. 

Note that while this list is not exhaustive, or necessarily valid for all Demantra versions, it is meant to provide the locations of those logs that would commonly be used during first and
second line troubleshooting.  Also, it should be stated these logs may not lead to the actual resolution of your issue but are meant to provide extra clues which could then be used to reference
other Support Notes and/or can be provided to Oracle Support. 

Please check out the referenced documents at the bottom of this note.

Any questions about these logs or tables should be directed to Oracle Support.

Scope

This note should be used by anyone responsible for installing and/or maintaining the health of the Oracle Demantra Application

Details

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In this Document
Purpose
Scope
Details
 
1. Installation of the Demantra Base Application, Patches or Version Upgrades
 2. Error starting the Web Server and/or deploying the Demantra WAR file
 3. Error logs for the Demantra forecast engine - batch or simulation
 
4. Stored procedure errors with Active_Proc_Dyn somewhere in the error message
 5. End user errors, when they occur in a Demantra worksheet, or when end user updates appear not to be processed or saved correctly.
 
6. Errors with Workflows or Level Methods that call Workflows (ex. Load Scenario Data)
 
7. Integration Interface / Transfer Step / APS.bat / APS.exe Errors or Data Issues   
 
8. Errors with Member Management or Chaining
 

9. Issues with EBS/ASCP Integration to/from Demantra (ex. Shipment and Bookings, SCI Data, etc..)
 
10. Error with Legacy Demantra Scheduler Application (ex. Manuals_Ins, Dynamic_Sync, etc.)
 
 
11. EP_LOAD PROPORT and MORE Can Use LOG_IT to Enhance Log File Information
 Summary
References

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