No Valid State/Status Transition Message
(Doc ID 742033.1)
Last updated on DECEMBER 05, 2019
Applies to:
Oracle Communications Order and Service Management - Version 6.3.1 and laterInformation in this document applies to any platform.
This problem can occur on any platform.
Symptoms
-- Problem Statement:
In the OSM Web Client a user can receive the following message:
"There are no valid state/status transitions for the selected task"
when right-clicking and selecting "change state/ status" on an order / task that had been accepted by another user.
-- Steps To Reproduce:
Using OSM 631b102 loaded with the ATM Frame sample:
- Create 3 users, all with oms_user_assigner and oms_client roles
- Login to Web Client as user1 and create an order (#1) and save it
- Login to Web Client from another browser as user 2 - order #1 is visible as assigned to user1
- Right click on the task and select "Change Task State / Status" --- no action is performed and the message "There are no valid state/status transitions for the selected task" is displayed .
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |