Missing Charge When Changing The Product Event From Cycle Arrear (CA) To Cycle Forward (CF) (Doc ID 742583.1)

Last updated on JUNE 05, 2018

Applies to:

Symptoms

When a product is defined as a Cycle Arrear (CA) by mistake and later changed to Cycle Forward (CF), the bill was not generated for the cycle when the product change is performed.

Steps To Reproduce:

Date in mm/dd/yy format.

1.  08/01/08: Create an account, purchase a monthly CA product
2.  09/01/08: Bill the account
3.  09/10/08: In the middle of the current cycle, change the event in the product from CA to CF in Pricing.
4.  09/10/08: Restart the processes
5.  10/01/08: Bill the account

Observed that there was not a bill corresponding to the cycle when the product change was made. In the above example, the following charges are missing:
9/1 - 9/10: CA charge
9/10 - 10/1: CF charge

Many accounts have purchased this CA product. The user cannot cancel the CA product and purchase another CF product for each account. Need a solution for this problem.

Cause