Charge Column In "Item Charges" Table Is Not Reflecting Actual Values In Customer Center

(Doc ID 743283.1)

Last updated on OCTOBER 05, 2009

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.0
This problem can occur on any platform.

Symptoms

-- Problem Statement:
The Bill in progress page and item detail page display different values for Charge Amount in Customer Center

The display on the later is the correct one

-- Steps To Reproduce:
Create an account from a Pricing plan which can offer some discount during purchase or usage and navigate to the bill in progress link and look under the item charges usage summary.The charge column does not reflect the correct value. If you go to the breakdown of the charges we can see the proper values.

Click here to view attachment1

Click here to view attachment2

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms