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Interfacing CCB with IVR (Doc ID 744171.1)

Last updated on JUNE 04, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.1.0 and later
Information in this document applies to any platform.

Goal

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing
IVR - Interactive Voice Response
IE - Internet Explorer

How does one interface CCB and IVR system, as being able to launch the Control Central using the ActiveX component CDxCTI.CDxNavigator?

The CDxCTI ActiveX components are installed on the IVR development machine (client) as per the
instructions given in the CC&B Online Help. On the same machine where the ActiveX component is installed, the IVR Implementer has installed Visual Basic 6.

Solution

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In this Document
Goal
Solution

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