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Interfacing CCB with IVR (Doc ID 744171.1)

Last updated on JUNE 13, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0 and later   [Release: 2.1 and later ]
Information in this document applies to any platform.

Goal

How does one interface CCB and IVR system, as being able to launch the Control Central using the ActiveX component CDxCTI.CDxNavigator?

The CDxCTI ActiveX components are installed on the IVR development machine (client) as per the
instructions given in the CC&B Online Help. On the same machine where the ActiveX component is installed, the IVR Implementer has installed Visual Basic 6.

Solution

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