How to reset the Portal Password in AERS (Error: Your password has expired. Please contact administrator to reset it) (Doc ID 744287.1)

Last updated on FEBRUARY 08, 2015

Applies to:

Adverse Event Reporting System - Version 4.6.1 to 4.6.1 [Release 4.6.0]
Information in this document applies to any platform.
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***Checked for relevance on 26-SEP-2011***
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***Checked for relevance on 08-Feb-2015***

Goal

When attempting to log into Portal to access the AERS Application using 'SUPERUSER' the following error occurs:

ERROR

Error: Your password has expired. Please contact administrator to reset it.



How do you reset the Portal Password?

Solution

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