Unable To Purchase Products For Existing Account When Upgraded to 7.3.1

(Doc ID 745036.1)

Last updated on SEPTEMBER 23, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.3.1.0.1 [Release 7.3.0 to 7.3.1]
Information in this document applies to any platform.
***Checked for relevance on 27-Dec-2011***
***Checked for relevance on 20-Aug-2013***

Symptoms

We have upgraded to 7.3.1 from 7.2.
We have found an issue in our 7.3.1 environment where when we try to purchase products for
existing accounts, it fails with the following error message in the cm.pinlog file:-

E Wed Sep 03 16:04:07 2008 xxxxx.xxxxx.com cm:19108 fm_utils.c:1486
1:r-celata:UnknownProgramName:0:main:64:1220450716:0
fm_utils_is_backdating_allowed: get_account_effective_t error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_IS_NULL:82>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=1201 version=0>
E Wed Sep 03 16:04:07 2008 xxxxx.xxxxx.com cm:19108 fm_subscription_purchase_deal.c:722
1:r-celata:UnknownProgramName:0:main:64:1220450716:0
Purchase is not allowed since backdate is before GL posting date
<location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_VALUE:46>
<field num=PIN_FLD_END_T:8,62 recid=0 reserved=0 reserved2=0
time(sec:usec)=1220450380:813453>
<facility=0 msg_id=86 version=1>
E Wed Sep 03 16:04:07 2008 xxxxx.xxxxx.com cm:19108 fm_cust_create_customer.c:1237
1:r-celata:UnknownProgramName:0:main:64:1220450716:0
fm_cust_create_customer_deal_purch error
<location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_VALUE:46>
<field num=PIN_FLD_END_T:8,62 recid=0 reserved=0 reserved2=0
time(sec:usec)=1220450380:813453>
<facility=0 msg_id=86 version=1>


When we purchase the same products for newly created accounts, it is successful.

.

Cause

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