Orders Stuck At Rule Task (Doc ID 745248.1)

Last updated on JANUARY 25, 2013

Applies to:

Oracle Communications Order and Service Management - Version 2.8.0 to 7.2.0 [Release 2.8 to 7.2]
Information in this document applies to any platform.
Checked for relevance on 16-JAN-2012


Orders in OSM are not progressing and are getting stuck at a rule task. There are no broken rules in the System Events queue of the OSM Admin Tool. The rule engine is working properly when looking at the user jobs table. All other rules task are working as expected except for this particular rule task.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms