Unable To Log In To Policy Services Web UI After Install: Login failed -- unknown userID, password, or customer
(Doc ID 746397.1)
Last updated on DECEMBER 04, 2019
Applies to:
Oracle Communications Internet Name and Address Management - Version 5.1.0 to 6.1.5 [Release 5.1 to 6.1]Information in this document applies to any platform.
Information in this document applies to any platform.
***Checked for relevance on 19-June-2013***
Purpose
The Oracle Communications Policy Services Install and Administration Guide outlines the steps required to install the required components for the product. There is a documented, but easy to overlook, restriction on the iPlanet Directory Server installation parameters. The parameter is used to specify the directory password.
Incorrectly filling in this value leads to a successful install, but inability to log in to the Policy Services administration web pages after installation.
Troubleshooting Steps
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In this Document
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