Unable To Log In To Policy Services Web UI After Install: Login failed -- unknown userID, password, or customer
(Doc ID 746397.1)
Last updated on FEBRUARY 01, 2022
Applies to:
Oracle Communications Internet Name and Address Management - Version 5.1.0 to 6.1.5 [Release 5.1 to 6.1]Information in this document applies to any platform.
Information in this document applies to any platform.
Purpose
The Oracle Communications Policy Services Install and Administration Guide outlines the steps required to install the required components for the product. There is a documented, but easy to overlook, restriction on the iPlanet Directory Server installation parameters. The parameter is used to specify the directory password.
Incorrectly filling in this value leads to a successful install, but inability to log in to the Policy Services administration web pages after installation.
Troubleshooting Steps
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In this Document
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