How To Close The Service/IP On The Corrupted Account?

(Doc ID 747954.1)

Last updated on AUGUST 09, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.0.0.0.1 to 7.0.0.0.1 [Release 7.0.0]
Information in this document applies to any platform.
Checked for relevance on 03-Feb-2012.
Checked for relevance on 09-Aug-2013.

Goal

When attempting to cancel/close the account from the Customer Center, the error message says:

Could not terminate the service successfully.


And then the service IP can not be closed through the Customer Center.

The error message in cm.pinlog:

# number of field entries allocated 2, used 2
0 PIN_FLD_POID POID [0] 0.0.0.1 /plan 246466522 0
<location=PIN_ERRLOC_DM:4 class=PIN_ERRCLASS_APPLICATION:4  
<errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_POID:7,16 recid=0 reserved=30001 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
0 PIN_FLD_ERR_BUF ERR [0]


The error message in dm_oracle.pinlog:

W Thu Oct 02 12:12:37 2008 baja4 dm:21616 dm_do_ops.c(59):2246 1:ACHAKRABLT1:UnknownProgramName:0:AWT-EventQueue-0:86:1222963989:0
NOTICE OP_ROBJ: do_sql_select() NOTHING FOUND ("/plan", 246466522)

Solution

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