Unable To Change Service Status (Doc ID 750227.1)

Last updated on DECEMBER 31, 2008

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.0.0.0.1
This problem can occur on any platform.

Symptoms

-- Problem Statement:
In Customer Center when trying to change the status of the service for some accounts, an error message pops up saying : 'Unable to save changes'.

-- Steps To Reproduce:
1. Created account with a /service/telco/gsm/telephony plan ( although the issue is independent of service type ) 
2. Created deal1 and deal2 ( /service/telco/gsm/telephony) and made them mutually exclusive ( in deal1 , added deal2 in the mutually exclusive tab ) 
3. Purchased deal1 on the above account 
4. Cancel deal1 
5. Purchase deal2 on the above account 
6. Inactivate service on the above account and this throws the below error in cm pinlog :

...
DEAL_VALIDATION return flist
# number of field entries allocated 20, used 6
0 PIN_FLD_TYPE ENUM [0] 2
0 PIN_FLD_RESULTS ARRAY [0] allocated 20, used 1
1 PIN_FLD_DEAL_OBJ POID [0] 0.0.0.1 /deal 183647 0
0 PIN_FLD_RESULTS ARRAY [1] allocated 20, used 1
1 PIN_FLD_DEAL_OBJ POID [0] 0.0.0.1 /deal 181599 0
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 186925 24
0 PIN_FLD_RESULT ENUM [0] 0
0 PIN_FLD_DESCR STR [0] "Validation failed!"
D Fri Jan 18 23:41:47 2008 mysystem cm:2882 fm_cust_status.c:9571:test:UnknownProgramName:0:AWT-EventQueue-0:86:1200677060:0
DEAL_VALIDATION Failed!
E Fri Jan 18 23:41:47 2008 mysystem cm:2882 fm_cust_status.c:9671:test:UnknownProgramName:0:AWT-EventQueue-0:86:1200677060:0
fm_cust_status_deal_validation error
<location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1
errno=PIN_ERR_VALIDATION_FAILED:102>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

Cause

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