Error While Entering A Trouble Ticket On Toll Free Number - "Invalid Service Item. Telephone Number Is In An Invalid Status"

(Doc ID 750495.1)

Last updated on AUGUST 31, 2016

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 and later   [Release: 6.0.15 and later ]
Information in this document applies to any platform.

Symptoms

 

A toll free number is uploaded and assigned to an account by a PSR, which is later sup cancelled. While creating a Trouble Ticket for the toll free number, an error message is received "Invalid Service Item. Telephone number is in an invalid status" The Status of the toll free number is shown as 'Unavailable'.

Cause

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