Trouble Management performance issues (Doc ID 750676.1)

Last updated on JANUARY 31, 2012

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 to 6.2.0 - Release: 6.0.15 to 6.2.0
Information in this document applies to any platform.
MetaSolv Order Management - Trouble Ticket (TT) Queue and New Trouble Ticket windows.

Symptoms

Opening the Trouble Ticket Queue and creating New TT was taking more than 12 seconds and it should take 3 seconds or less.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms