Closed Service Is Re-Opened When Inactive Account Is Reactivated (Doc ID 750836.1)

Last updated on JULY 13, 2009

Applies to:

Oracle Communications Billing and Revenue Management - Version: 6.7.0.0.1
This problem can occur on any platform.

Symptoms

-- Problem Statement:
The activation of an inactive account with a closed service (telephony) makes this closed service re-activated.
 Service should not be reactivated instead it should stay closed.


-- Steps To Reproduce:
- Using Customer Center,Create an account with telephony service.
- Inactivate the account
- Close the telephony service
- Set the account status to active with the customer center.

Cause

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