Unable To Save Notes In Collections Center Using Agent Level Permission (Doc ID 750976.1)

Last updated on OCTOBER 01, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 to 7.2.1.0.0 [Release 7.2.1]
Information in this document applies to any platform.
This problem can occur on any platform.
Checked for relevance on 01-Oct-2013

Symptoms

When login into Collection Center using a user id with “Agent” level permissions,
(/ACCOUNTTOOL/COLLECTIONS/AGENT), it does not save notes when a new note is added on  “Enter new Notes” panel.

 Note: Problem does not exist when login using a user id with “Manager” permissions (/ACCOUNTTOOL/COLLECTIONS/MANAGER).

Steps to Reproduce:

Login to Collection Center as an Agent.
Open “All Tasks” tab.
Select one customer, which will make the “notes” button enable on right side below customers list.
Press notes button (It will open “Enter new Notes” window).
Type a note and press OK.
Notes pane should be updated with the new note but it is not.

Cause

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