My Oracle Support Banner

Application Crashes With Error Number 36 When Selecting "Show Shared Views" in the Service Request Search Results Window (Doc ID 751209.1)

Last updated on AUGUST 19, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.

Symptoms

The MetaSolv Solution application crashes with an Error Number 36 when selecting the "Show Shared Views" checkbox in the Service Request Search Results window.  Below is the error text displayed in the message:

Error Number 36
Error text = Name not found accessing external object property monster_document_number.
Window/Menu/Object = u_tabpg_monster_results.
Error Object/Control = dw_results.
Script = rowfocuschanged.
Line in Script = 22.



Steps To Reproduce

1. Navigate to Service Request Search
2. Perform search
3. Select an SR
4. In the Search window select the check box 'Show shared views'
5. Select any view in the drop down
6. The error message displays and the application terminates



Changes

The problem can occur after upgrading from an earlier version due to table modifications of newer version.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.