MetaSolv Solution My Desktop "Error 500--Internal Server Error"

(Doc ID 752525.1)

Last updated on SEPTEMBER 15, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 to 6.2.0 [Release 6.0.15 to 6.2.0]
Information in this document applies to any platform.
***Check for relevance on Dec-02-2015***

Symptoms

Clicking the My Desktop link in the application displays an "Error 500--Internal Server Error".

 

Error Text

Error 500--Internal Server Error
java.lang.NullPointerException
        at com.mslv.webapp.pblistener.BoUtility.decode(BoUtility.java:30)
        at com.mslv.webapp.context.action.LogonAction.perform(LogonAction.java:74)
        at org.apache.struts.action.Action.execute(Action.java:420)
        at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
        at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
        at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
        at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
        at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run(ServletStubImpl.java:1072)
        at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:465)
        at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:348)
        at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:6981)
        at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
        at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
        at weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletContext.java:3892)
        at weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.java:2766)
        at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:224)
        at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:183)





Cause

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