My Oracle Support Banner

CC&B Application Failure During the Shutdown With Error "You may have to terminate it manually" (Doc ID 752535.1)

Last updated on JULY 18, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 1.5.20 and later
Information in this document applies to any platform.

Goal

**Any examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

MPL - Multi Purpose Listener

A newly upgraded CC&B 1.5.20 environment displays the following error during its shut down:

081008.14:28:11 <info> Stopping Weblogic Environment on billing:6900

Failed to connect to ; nested exception is:
java.io.EOFException
081008.14:28:18 <info> Waiting for WEBLOGIC java process to terminate ........................................081008.14:30:27 <info> ERROR: Bringing Weblogic Down
081008.14:30:27 <info> You may have to terminate it manually. Use the following information :
081008.14:30:27 <info> showjavaproc.sh -e enupg


The java and startweblogic processes were still running and were terminated manually but manual intervention is not an option in Production as the environment needs to be shutdown and restarted automaticaly..
Why CC&B errors during the shutdown?

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.