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CC&B Application Failure During the Shutdown With Error "You may have to terminate it manually" (Doc ID 752535.1)

Last updated on MAY 31, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 1.5.20 and later
Information in this document applies to any platform.

Goal

**Any examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

MPL - Multi Purpose Listener

A newly upgraded CC&B 1.5.20 environment displays the following error during its shut down:


The java and startweblogic processes were still running and were terminated manually but manual intervention is not an option in Production as the environment needs to be shutdown and restarted automaticaly..
Why CC&B errors during the shutdown?

Solution

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In this Document
Goal
Solution

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