Cannot Clear/Close MSS Trouble Ticket XXXXXXXXXX Due To Error. (Doc ID 754578.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 to 6.0.16 [Release 6.0.15 to 6.0.16]
Information in this document applies to any platform.

Symptoms

When attempting to clear a Trouble Ticket users get an error

ERROR XML parser CANNOT CLEAR/CLOSE MSS TROUBLE TICKET XXXXXXXXXXXX DUE TO ERROR.

Changes

Cause

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In this Document

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