Cannot Clear/Close MSS Trouble Ticket XXXXXXXXXX Due To Error.

(Doc ID 754578.1)

Last updated on MAY 13, 2011

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 to 6.0.16 - Release: 6.0.15 to 6.0.16
Information in this document applies to any platform.

Symptoms

When attempting to clear a Trouble Ticket users get an error

ERROR XML parser CANNOT CLEAR/CLOSE MSS TROUBLE TICKET XXXXXXXXXXXX   DUE TO ERROR.

Cause

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