Deal Transitions Do Not Work On Newly Created Accounts (Doc ID 755029.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.0 and later   [Release: 7.3.0 and later ]
Information in this document applies to any platform.
Checked for relevance on 09-July-2011

Symptoms

Receive a PIN_ERR_VALIDATION_FAILED error on newly created accounts while doing a deal transition.

Have a group of deals which define the allowed data speed of the service. OP_Data_Speed_9.6kbps, OP_Data_Speed_32kbps, ...64kbps, ..128kbps. Each deal has a transition configured in the Pricing Center to upgrade or downgrade to higher or lower speeds.

This is affecting accounts where multiple deals are purchased at once via a plan option. The
package_id is the same for all these deals. The problem only occurs when there are multiple
discounts on the account. If you create the account with a single discount, there is no issue.

Steps To Reproduce: -
1. In Pricing Center, create set of deals with upgrade/downgrade transitions for /service/telco/gsm. Also create several GSM deals with a discount.
2. Create a Plan Option to include all above deals as optional deals.
3. In Customer Center, create an account with the option plan. Select all the deals in the purchase box.
4. After an account is created, Go to Plan tab and click Purchase button. Then select "transition to new deal" under Purchase option. Select an available deal for upgrading. Click Finish.
5. Customer Center shows the "Cannot complete the purchase, See your Portal System Administration." error message.
6. In cm.pinlog. it shows PIN_ERR_VALIDATION_FAILED error message.

E Mon Sep 15 16:31:25 2008 istcdev01 cm:14761 fm_subscription_transition_deal.c:785
1:Cohen-f2:CustomerCenter:0:AWT-EventQueue-0:933:1221496285:0
DEAL_OBJ is required to uniquely identify the deal.
E Mon Sep 15 16:31:25 2008 istcdev01 cm:14761 fm_subscription_transition_deal.c:821
1:Cohen-f2:CustomerCenter:0:AWT-EventQueue-0:933:1221496285:0
fm_subs_transition_deal_get_deal_and_plan error
<location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1
errno=PIN_ERR_VALIDATION_FAILED:102>
<field num=PIN_FLD_DEAL_OBJ:7,245 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

The same error is reported using either Customer Center or testnap script:

r << TOK 1
0 PIN_FLD_SERVICE_OBJ POID [0] 0.0.0.1 /service/telco/gsm/broadband 6423408 30
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 6425712 15
0 PIN_FLD_TO_DEAL_INFO SUBSTRUCT [0] allocated 2, used 2
1 PIN_FLD_PLAN_OBJ POID [0] 0.0.0.1 /plan 4906963 0
1 PIN_FLD_DEAL_OBJ POID [0] 0.0.0.1 /deal 1676852 0
0 PIN_FLD_FROM_DEAL_INFO SUBSTRUCT [0] allocated 2, used 2
1 PIN_FLD_PACKAGE_ID INT [0] 129
1 PIN_FLD_DEAL_OBJ POID [0] 0.0.0.1 /deal 1675732 0
0 PIN_FLD_PROGRAM_NAME STR [0] ""
0 PIN_FLD_TRANSITION_TYPE ENUM [0] 1
0 PIN_FLD_DESCR STR [0] "IWS"
TOK

xop PCM_OP_SUBSCRIPTION_TRANSITION_DEAL 0 1


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms