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Sales and Return Transactions Not Persisting To The Back Office Database Due to SQL Error Code '72000' & '17002' (Doc ID 755054.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Retail Point-of-Service - Version to 13.1.1 [Release 12.0 to 13.1]
Information in this document applies to any platform.
Oracle Retail Point-Of-Service - Version: to 12.0.9


Sometimes return and sales transactions go missing from the Backoffice database when the database system goes offline.

Steps to Reproduce:

Scenario 1 :
1. Perform a sales transaction and link a new customer by creating new customer.
2. Perform a return using the same customer from step 1.
3. Get the SQL Queries from logs.
4. Now perform a sale and link a customer by reusing the customer created in step 1.
5. Get the Update query that was identified in step 3, and run one of the update queries (similar to the following) WITH AUTOCOMMIT set to FALSE




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