My Oracle Support Banner

Unable to DD complete orders (Doc ID 755683.1)

Last updated on AUGUST 19, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.16 to 6.2.1 [Release 6.0.16 to 6.2.0]
Information in this document applies to any platform.
This problem can occur on any platform.


When the user tries to DD complete an order which is disconnecting a circuit/TN, they get an error - "A parent connection for this service request has other connections riding it. All child connections must be disconnected from parent connection before the order disconnecting the parent can be Due Date completed." OR "This order has items that are pending on multiple PSR orders. The desired due date of this order is out of sequence compared to other PSR orders." And below it gives the PSR orders list.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.