New Subscribers Are Not Found By Timos When Call Pcm_op_act_find Opcode

(Doc ID 755840.1)

Last updated on FEBRUARY 27, 2009

Applies to:

Oracle Communications Billing and Revenue Management - Version:
This problem can occur on any platform.


-- Problem Statement:
Newly activated subscribers are being rejected by AAA with an Unknown user error. The new accounts are failing at the point where the customer AAA opcode calls PCM_OP_ACT_FIND via cm process connected to TIMOS (cm_aaa).

The same opcode returns normally with correct information when sent to the cm not connected to TIMOS.

The problem can be manually corrected only by reading the /service object via testnap connected to cm_aaa. After that it behaves normally.


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