Unable to View E2B ACK file via Internet Explorer when encoding is UTF-16. The XML page cannot be displayed (Doc ID 756649.1)

Last updated on FEBRUARY 02, 2016

Applies to:

Adverse Event Reporting System - Version 4.6.1 and later
Information in this document applies to any platform.
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***Checked for relevance on 28-JUL-2011***
***Checked for relevance on 29-Aug-2014***
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Symptoms

When Importing an E2B file with ACK encoding EDI Header details set to UTF-16, it is not possible to view the output via Internet Explorer browser, as the following error is reported:

 The XML page cannot be displayed

Cannot view XML input using style sheet.
Please correct the error and then click the Refresh button, or try again later.

 

To reproduce:

 
The XML page cannot be displayed
Cannot view XML input using style sheet.
Please correct the error and then click the Refresh button, or try again later.

Cause

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