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Refund Process Should Be Wrapped Into A Single Step (Doc ID 757148.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.
***Checked for relevance on 23-Jun-2011***
***Checked for relevance on 17-Oct-2013***


When applying a refund with 2 deicmal places, the refund will fail if the outstanding amount has values down to 5 decimal places.

The process to complete a refund has two steps. First it creates the /item/refund and in the second step it tries to make a payment to that /item/refund. So if any error occurs after creating /item/refund in the payment, then it would not roll back the /item/refund created.

Herein lies the fault, the 2 step refund process should be wrapped so that it is a single step that CAN roll back when there is an error.


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