Scrolling In Service Request Work Order Data View (Doc ID 757490.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version 1.7.15.3.2 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

When we do a search of multiple records in the Service Request Module and go to the Work Order Data View and hit the <> arrows to go to the previous/next records it no longer stays in the Work Order View as it has in previous versions. It returns to the Service Request Header record. Some of our users find this important in viewing their data easily.

Steps to Reproduce:

Access the Service Request Module
Select Search
Select a Service Request from the Search Results
Access the Work Order Data View
Hit the <> arrows to go to the previous/next records
You are returned to the Service Request Header of the next or previous record. You do not remain in the Work Order Data View.

Cause

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