Not Able To Login Into Fresh Installed Retail Price Management (RPM) Application

(Doc ID 758301.1)

Last updated on OCTOBER 25, 2017

Applies to:

Oracle Retail Price Management - Version 13.0.1 and later
Information in this document applies to any platform.
checked for currency on 12-Jul-2010
Checked for relevance 17-Jun-2013

Goal

Why does Retail Price Management (RPM) give the following error message when trying to login to the client?

Error:
"com.retek.platform.exception.RetekNetworkException: Server connection failed and retries were not
successful .
exception id: null
at com.retek.platform.service.ServiceAccessor.callRemoteMethod(ServiceAccessor.java:383)
at com.retek.rpm.app.RPMServiceAccessorProxy.remoteTransaction(RPMServiceAccessorProxy.java:24)
at com.retek.platform.service.ServiceAccessorProxy.invoke(ServiceAccessorProxy.java:52)
at $Proxy0.login(Unknown Source)
at com.retek.rpm.gui.security.RpmLoginEngine.validateUserLogin(RpmLoginEngine.java:244)
at com.retek.rpm.gui.security.RpmLoginEngine.authenticate(RpmLoginEngine.java:197)
at com.retek.platform.client.AbstractLoginProvider.doLogin(AbstractLoginProvider.java:85)
at com.retek.rpm.gui.security.RpmLoginEngine.doLogin(RpmLoginEngine.java:91)
at com.retek.platform.client.gui.framework.LoginBootStrap.start(LoginBootStrap.java:44)
at com.retek.platform.client.bootstrap.BootStrapManager.nextBootStrap(BootStrapManager.java:158)
at
com.retek.platform.client.bootstrap.BootStrapExecutor.executeBootStraps(BootStrapExecutor.java:35)
at com.retek.platform.client.ClientImpl.run(ClientImpl.java:74)
at com.retek.platform.client.UIClientImpl.run(UIClientImpl.java:51)
at java.lang.Thread.run(Unknown Source)
Caused by: com.retek.platform.exception.RetekNetworkException:
oracle.oc4j.rmi.OracleRemoteException: com.retek.platform.exception.RetekUnknownSystemException:
com.retek.platform.exception.RetekUnknownSystemException: Error executing service call: Server
connection failed and retries were not successful"

Solution

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