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How To Avoid The Validation Message While Making Overpayment In Payment Tool (Doc ID 758538.1)

Last updated on SEPTEMBER 20, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.3.0]
Information in this document applies to any platform.


This is a two steps payment process in Payment Tool - validate and submit.
When clicks on validate, during the validation, as per the out-of-box functionality,  the Payment Tool will display an error in the case of an overpayment or underpayment.
To get around this, the user needs to allocate the payment to an item of a particular bill.

This allocation is a dummy allocation and has no significance with the posting of the payment at this time (because this payment needs to be manually allocated later in Customer Center).

Is there a way by which this validation could only fail if an invalid bill number/account number and etc. are provided & not in the case of an overpayment or underpayment?


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