CCB Credit Card Authorization Algorithm Called Twice When A Cash Only Warning Occurs (Doc ID 758974.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0.0 and later
Information in this document applies to any platform.

Symptoms


When creating a credit card payment with authorization, the tender authorization algorithm is called twice when a Cash Only warning occurred. This causes duplicate charges to the credit card authorization application.

-- Steps To Reproduce:

1. Select a Cash Only account
2. Create a credit card payment

-- Business Impact:

Due to this issue, double charges on the customer's credit card are processed.


Cause

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