Add Plan Fails After A Deal Transition In The Same Customer Center Session. (Doc ID 759235.1)

Last updated on DECEMBER 26, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.3.0.0.0 [Release 7.3.0]
Information in this document applies to any platform.
This problem can occur on any platform.
***Checked for relevance on 26-Dec-2013***

Symptoms

When we do a deal transition and then add a plan it throws an error. This happens when we do the operation using the same Customer center session.

This error does not happen when we close the session and reopen it to purchase the plan.

Snippet of the error:

E Mon Oct 20 08:12:40 2008  xxx  cm_dev8:1123  fm_bill_utils_close.c:671 1:xxx-xxx:CustomerCenter:0:AWT-EventQueue-0:933:1224483398:0
fm_utils_close_bill error
<location=PIN_ERRLOC_FLIST:6 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_PROGRAM_NAME:5,67 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
D Mon Oct 20 08:12:40 2008  xxx  cm_dev8:1123  fm_subscription_transition_deal.c:349 1:xxx-xxx:CustomerCenter:0:AWT-EventQueue-0:933:1224483398:0
op_subscription_transition_deal return flist
# number of field entries allocated 20, used 1
0 PIN_FLD_POID           POID [0] 0.0.0.1 /plan 51785 0
E Mon Oct 20 08:12:40 2008  xxx  cm_dev8:1123  fm_subscription_transition_deal.c:373 1:xxx-xxx:CustomerCenter:0:AWT-EventQueue-0:933:1224483398:0
op_subscription_transition_deal error
<location=PIN_ERRLOC_FLIST:6 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_PROGRAM_NAME:5,67 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>



Steps to reproduce:

1. Do a deal Transition in Customer Center.
2. Add a plan after that in the same Customer Center session.


Cause

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