Last updated on SEPTEMBER 15, 2016
Applies to:Oracle Communications Billing and Revenue Management - Version 18.104.22.168.0 to 22.214.171.124.1 [Release 7.3.0]
Information in this document applies to any platform.
***Checked for relevance on 23-Jun-2011***
-- Problem Statement:
The french version of Customer Center has an issue while displaying some accounts in the hierarchy tree.
Some accounts happen to appear twice.
-- Steps To Reproduce:
Consider the following account hierarchy:
|-- Child Account 1
|-- Child Account 2
| |-- Child Account 5
| |-- Child Account 6
|-- Child Account 3
| |-- Child Account 7
| |-- Child Account 8
|-- Child Account 4
| |-- Child Account 9
| |-- Child Account 10
1) Open the account Child Account 8 in the Customer Center
2) In the "Hierarchy tab": Click right on Child Account 1 and choose "Hide child"
3) Click right on Child Account 1 and choose "Show Child"
PROBLEM : The Child Account 3 is displayed twice and the Child Account 2 is missing.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms