Display Problem In Customer Center Under Hierarchy Tab
(Doc ID 759961.1)
Last updated on JANUARY 30, 2022
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.3.0.0.1 [Release 7.3.0]Information in this document applies to any platform.
Symptoms
-- Problem Statement:
The french version of Customer Center has an issue while displaying some accounts in the hierarchy tree.
Some accounts happen to appear twice.
-- Steps To Reproduce:
Consider the following account hierarchy:
Parent Account
|-- Child Account 1
|-- Child Account 2
| |-- Child Account 5
| |-- Child Account 6
|-- Child Account 3
| |-- Child Account 7
| |-- Child Account 8
|-- Child Account 4
| |-- Child Account 9
| |-- Child Account 10
1) Open the account Child Account 8 in the Customer Center
2) In the "Hierarchy tab": Click right on Child Account 1 and choose "Hide child"
3) Click right on Child Account 1 and choose "Show Child"
PROBLEM : The Child Account 3 is displayed twice and the Child Account 2 is missing.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |