Display Problem In Customer Center Under Hierarchy Tab (Doc ID 759961.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.3.0.0.1 [Release 7.3.0]
Information in this document applies to any platform.
***Checked for relevance on 23-Jun-2011***


Symptoms

-- Problem Statement:
The french version of Customer Center has an issue while displaying some accounts in the hierarchy tree.
Some accounts happen to appear twice.

-- Steps To Reproduce:
Consider the following account hierarchy:

Parent Account 
     |-- Child Account 1
               |-- Child Account 2
                      | |-- Child Account 5
                      | |-- Child Account 6

               |-- Child Account 3
                      | |-- Child Account 7
                      | |-- Child Account 8

              |-- Child Account 4
                     | |-- Child Account 9
                     | |-- Child Account 10


1)  Open the account Child Account 8 in the Customer Center
2)  In the "Hierarchy tab": Click right on Child Account 1 and choose "Hide child"
3)  Click right on Child Account 1 and choose "Show Child"

PROBLEM :  The Child Account 3 is displayed twice and the Child Account 2 is missing.


Cause

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