Error On Installing Netintel-Installer.The Process Fails To Sign The Jar Files (Doc ID 761314.1)

Last updated on OCTOBER 10, 2013

Applies to:

Oracle Communications Network Intelligence - Version 3.1.0 to 3.4.0 [Release 3.1.0 to 3.4.0]
Information in this document applies to any platform.

Symptoms

The installation fails when it attempts to sign the jar files.

BUILD FAILED 
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\antinstall11\build.xml:115: The following error occurred while executing this line: 
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\antinstall11\build.xml:239: The following error occurred while executing this line: 
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\antinstall11\build.xml:190: The following error occurred while executing this line: 
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\antinstall11\build.xml:205: Execute failed: java.io.IOException: CreateProcess: jarsigner.exe -keystore "C:\Documents and Settings\Administrator\Local Settings\Temp\antinstall11\netsure" C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\antinstall11\tmp\webstart\application\NetIntelligence_Help_en.jar netsure error=2 

Total time: 1 minute 2 seconds 
org.tp23.antinstaller.InstallException: Error running the install, Ant run failed - examine the error logs for details 
at org.tp23.antinstaller.runtime.exe.AntLauncherFilter.exec(AntLauncherFilter.java:88) 
at org.tp23.antinstaller.runtime.ExecInstall.exec(ExecInstall.java:85) 
at org.tp23.antinstaller.selfextract.SelfExtractor.main(SelfExtractor.java:370) 
Caused by: org.tp23.antinstaller.InstallException: Ant run failed - examine the error logs for details 
at org.tp23.antinstaller.runtime.exe.AntLauncherFilter.exec(AntLauncherFilter.java:78) 
... 2 more 
--- Nested Exception --- 
org.tp23.antinstaller.InstallException: Ant run failed - examine the error logs for details 
at org.tp23.antinstaller.runtime.exe.AntLauncherFilter.exec(AntLauncherFilter.java:78) 
at org.tp23.antinstaller.runtime.ExecInstall.exec(ExecInstall.java:85) 
at org.tp23.antinstaller.selfextract.SelfExtractor.main(SelfExtractor.java:370) 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms