Balance Group Value Not Matching With Event Balance Impacts (Doc ID 761363.1)

Last updated on JUNE 15, 2009

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 to 7.3.1.0.1
IBM AIX Based Systems (64-bit)

Symptoms

Problem Statement:
A non-currency resource (impacted via monthly cycle arrear) is showing different value from event balance impacts after running rerating post billing cycle.

Steps To Reproduce:
Below is a sample scenario where the issue could be reproduced . However, the issue itself may not manifest in a consistent manner.

* actg_dom = 20
* 'month counter' is a custom resource

- Nov 19 (00:00)
- Create an account, purchase a product offering 'month counter' through monthly cycle arrear, impact = -1
- Customer Center --> Balance tab --> 'month counter' = 0
- Current billing cycle = Nov 19 - Nov 20
- Nov 20 (00:00)
- Run rerating to trigger the cycle arrear event : PCM_OP_SUBSCRIPTON_RERATE_REBILL with start_t = Nov 19 (23:59:59)

EXPECTED
- customer center --> balance tab --> month counter = -1

ACTUAL
- customer center --> balance tab --> month counter = -2

Note: Looking at the event browser in Customer Center, the sum of event bal impacts(for the CycleArrear) is -1 [ (-1) + (+1) + (-1) ]

Cause

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