Unable To Take Transaction Level Discount On Return Without Receipt (Doc ID 761514.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.0 to 14.1.2 [Release 13.0 to 14.1]
Information in this document applies to any platform.
Oracle Retail Point-Of-Service - Version: 13.0.1


Symptoms

Unable to apply a transaction level discount or an employee transaction level discount on a return without a receipt.

Steps To Reproduce:

  1. Log into POS client.
  2. Select F2 'Return'.
  3. Select F3 'No Receipt'.
  4. Enter item number 4321 and select 'Next'.
  5. Verify item is highlighted and select 'Next'.
  6. Choose reason code and and select 'Next'.
  7. Select F8 'Pricing'.
  8. Select F4 'Discount'.
  9. Select F2 '% Trans'.
  10. Enter 'Discount %' of 20 , choose any 'Reason Code' and select 'Next'.
  11. Note that discount was not applied to price.

Changes

 

Cause

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