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Unable To Apply Transaction Level Discount On Return Without Receipt Items (Doc ID 761514.1)

Last updated on NOVEMBER 13, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.0 and later
Information in this document applies to any platform.
Oracle Retail Point-Of-Service - Version: 13.0.1


Symptoms

Unable to apply a transaction level discount or an employee transaction level discount on a return without a receipt.

Steps To Reproduce:

  1. Log into POS client.
  2. Select F2 'Return'.
  3. Select F3 'No Receipt'.
  4. Enter item number 4321 and select 'Next'.
  5. Verify item is highlighted and select 'Next'.
  6. Choose reason code and and select 'Next'.
  7. Select F8 'Pricing'.
  8. Select F4 'Discount'.
  9. Select F2 '% Trans'.
  10. Enter 'Discount %' of 20 , choose any 'Reason Code' and select 'Next'.
  11. Note that discount was not applied to price.

Cause

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In this Document
Symptoms
Cause
Solution
References

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