Technicians Unable To Receive Orders While MWM v1 Components Display ODBC Errors And Are Connected (Doc ID 761740.1)

Last updated on JULY 01, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version 1.4.2.4 to 1.4.5 [Release 1.4]
Information in this document applies to any platform.
ORA-12542


Symptoms

-- Problem Statement:
The Router.exe, Server.exe, RFTransport.exe and Integration Manager services were restarted
resulting in both the dispatchers and technicians not being able to download orders, despite the
fact that all the components appeared to recycle and reconnect successfully.  Also, the administrative
control panels showed DWs and MWs making a connection.

Error messages displayed in the server.exe control panel and logs:

08:04:37�SvDispatch: Unable to open Misc ODBC database connection. (XThreadSvDispatch::) /
Database exception occurred (XDbMiscInfo::Open) / Error=ORA-12542: TNS:address already in use
Driver's SQLSetConnectAttr failed (XDbMiscInfo::Open) / State Native Origin=State:S1000,Native:12542,Origin:[Oracle][ODBC][Ora] State:IM006,Native:0,Origin:[Microsoft][ODBC Driver Manager](XDbMiscInfo::Open) / Return code = -1 (XDbMiscInfo::Open) (::)

08:06:44�ERROR! Unable to open oDbFoEx ADO database connection in Dispatch thread.
(XThreadSvDispatch::)
08:06:44�DB Exception occurred during Open: Error Code:-2147467259,Source:Microsoft OLE DB
Provider for ODBCDrivers,Desc:[Oracle][ODBC][Ora]ORA-12542: TNS:address already in use
(XDbFoEx::Open)08:06:44�Unable to open oDbFoEx ADO database connection in Dispatch thread. (XThreadSvDispatch::) / DB Exception occurred during Open: Error Code:-2147467259,Source:Microsoft OLE DB Provider for ODBC Drivers,Desc:[Oracle][ODBC][Ora]ORA-12542: TNS:address already in use(XDbFoEx::Open) (::)

Error messages displayed in the RFTransport control panel and in the logs:

07:47:03�ERROR! Error creating client socket to talk to remote node (::CreateClientSocket)
07:47:03�Failed to connect the socket during initialization (XIpcClientSocket::Default Constructor)
07:47:03�WSAENOBUFS (ErrCode: 10055, x2747) (XIpcClientSocket::Default Constructor)

### Workaround ###
A subsequent reboot of the entire physical server restored functionality.



Cause

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