Pipeline Error "Customer Login Not Found", but Login Exists (Doc ID 762918.1)

Last updated on OCTOBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 to 7.4.0.0.0 [Release 7.2.1 to 7.4.0]
Information in this document applies to any platform.
***Checked for relevance on 24-Dec-2013***
***Checked for relevance on 26-May-2015***
***Checked for relevance on 26-Oct-2016***

Symptoms

While rating delayed events, encountered error code 30001 with the description 'Customer login not found'. But the account and service login were active at the date of the event.

The portion of suspense log:

020 9 0 30001 ALL_RATE Test.edr 14 030 2658 1 /account 1 0  Test.edr -10800


The portion of stream log:

31.07.2008 18:27:53 The actual log level is NORMAL. All messages with this or higher severity will be logged.
31.07.2008 18:27:53 Beginning to process stream 'Test.edr'.
31.07.2008 18:27:53 The EDR with number '00000001' (starting at byteposition: 142) contains the errors :
31.07.2008 18:27:53 Customer login not found (no login found for 'P007602424001' and service 'DIUP').
31.07.2008 18:27:53 The EDR is rejected.
31.07.2008 18:27:53 The EDR with number '00000002' (starting at byteposition: 638) contains the errors :
31.07.2008 18:27:53 Customer login not found (no login found for 'P007602424001' and service 'DIUP').
31.07.2008 18:27:53 The EDR is rejected.
...
...
...
31.07.2008 18:27:54 The EDR with number '00000120' (starting at byteposition: 59812) contains the errors :
31.07.2008 18:27:54 Customer login not found (no login found for '1137503001' and service 'DIUP').
31.07.2008 18:27:54 The EDR is rejected.
31.07.2008 18:27:54 End of the processing of stream 'Test.edr'.

 

Changes

 

Cause

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