CRF access intermittently throws error: This application has encountered a fatal error and will shut down. XMLHttp request failed:
(Doc ID 763306.1)
Last updated on FEBRUARY 06, 2019
Applies to:Oracle Clinical Remote Data Capture Option - Version 4.5.3 and later
Information in this document applies to any platform.
PROBLEM DESCRIPTION: when attempting to open a CRF in HTML data entry with many discrepancies (for example 25) the system intermittently fails and presents the following error message:
This application has encountered a fatal error and will shut down. XMLHttp request failed:
4662016703 (Servlet error: IO Exception: Unable to proceed further.).”
OCCURRENCE PATTERNS: intermittent, cannot be consistently replicated.
Steps to Reproduce:
1. Log-in to RDC 453 Onsite as superuser
2. Navigate to Casebooks page,
3. Select a Study / Site combination:
4. Click Go button under CRF search criteria
4. Open a CRF with specifications like the following:
Study: <study name>
Site: <site number>
Patient: <Patient number>
Casebook: XXXXXX- (Cra Rdc Support – CRA role)
Form / Process Object Title:
RDC Onsite: Data Entry
CONFIGURATION MANAGEMENT DATA:
Applied following patches.
Bug fix-7284048 (CRF having more than 25 discrepancy << this should have addressed the
specific error message
Bug fix-6817845 (Hung sessions not getting cleaned up)
Bug fix-7345699 (Failed Login attempts)
Bug fix-7240813 (Add visit page)
Bug fix-7452326 (User using CTRL-N on CRF window)
performance fix for bugs 7478174, 7479189, 7482952 and 7477002
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