My Oracle Support Banner

Unable to Add Subscription to Member Account of a Discount Sharing Group (Doc ID 778880.1)

Last updated on JUNE 05, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
IBM AIX on POWER Systems (64-bit)

Symptoms

Unable to add subscription to an account which is part of a Discount Sharing Group (DSG).


-- Steps To Reproduce:
1- created an account P with dummy plan for gsm/telephony service, using Customer Center (CC)
2- purchased 'Standard GSM Telephony ' deal using CC
3- created another account C with dummy plan for gsm/telephony service, using CC
4- created a DSG on P, using CC
5- added C as a member of the DSG
6- from 'Sharing' tab of account C, click 'Participate in Membership' button to add this account to the DSG
    This step will create a OBG (Ordered Balance Group)
7- from CC, on account C, 'Plans' tab --> 'Purchase' --> 'Add Plan' --> purchase a new plan
    This step will call PCM_OP_CUST_MODIFY_CUSTOMER to add the new subscription to account C

This raises an error as shown below, from cm.pinlog:

E Tue Dec 15 12:03:01 2009 test cm:1818898 fm_subscription_pol_sharing_group_utils.cpp:144 1: my-sys :Custom1300:1228844280:20
       fm_subs_pol_search_profile_groups error
       <location=PIN_ERRLOC_DM:4 class=UNKNOWN:0 errno=PIN_ERR_BAD_POID_TYPE:14>
       <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
      <facility=0 msg_id=0 version=0>
E Tue Dec 15 12:03:01 2009 test cm:1818898 fm_subscription_pol_sharing_group.cpp:357 1:my-sys :Custom1300:1228844280:20
       fm_subs_pol_auto_subscribe_service error
       <location=PIN_ERRLOC_DM:4 class=UNKNOWN:0 errno=PIN_ERR_BAD_POID_TYPE:14>
       <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
      <facility=0 msg_id=0 version=0>

 

Error will occur only when following entries are enabled in pin_notify:

3788 0 /event/group/sharing/profiles/create
3788 0 /event/group/sharing/profiles/modify
3789 0 /event/notification/service/create

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.