Fails to Save Java Client LDAP Configuration with Error: "Authentication Failed. Please make sure the <ldapuser> username and password are correct! Job was cancelled due to this error!"
(Doc ID 779893.1)
Last updated on JULY 22, 2024
Applies to:
Oracle Agile PLM Framework - Version 9.3.0.0 and laterOracle Agile Product Collaboration - Version 9.3.4.0 and later
Information in this document applies to any platform.
Symptoms
Fails to save Java Client LDAP configuration with below error in the Java Client window:
Error:
Communication Error. Please make sure the LDAP server is accessible. Job was cancelled due to this error!
- When reproducing the error with Java console log enabled, below error can be seen:
com.agile.util.exception.CMAppException: Authentication Failed. Please make sure the <ldapuser> username and password are correct! Job was cancelled due to this error!
at com.agile.admin.ldap.DirService.getFailOverDirContext(DirService.java:345)
at com.agile.admin.ldap.DirService.getFailOverDirContext(DirService.java:310)
at com.agile.admin.ldap.ActiveDirService.getDirtyUsers(ActiveDirService.java:49)
at com.agile.admin.ldap.LDAPUtil.checkLDAPUsers(LDAPUtil.java:117)
at com.agile.admin.ldap.LDAPUtil.checkLDAPConfig(LDAPUtil.java:456)
at com.agile.admin.ldap.LDAPUtil.saveLDAPConfig(LDAPUtil.java:258)
The issue can be reproduced at will with the following steps:
- Login to Java Client as admin user, and go to Admin tab, Server Settings > LDAP.
- Open the saved LDAP configuration, or create a new LDAP, and update the information.
- Save.
- Gets the error "Communication Error. Please make sure the LDAP server is accessible. Job was cancelled due to this error!" in the Java Client window.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |