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Fails to Save Java Client LDAP Configuration with Error: "Authentication Failed. Please make sure the <ldapuser> username and password are correct! Job was cancelled due to this error!" (Doc ID 779893.1)

Last updated on JULY 22, 2024

Applies to:

Oracle Agile PLM Framework - Version 9.3.0.0 and later
Oracle Agile Product Collaboration - Version 9.3.4.0 and later
Information in this document applies to any platform.

Symptoms

Fails to save Java Client LDAP configuration with below error in the Java Client window:
Error:
Communication Error. Please make sure the LDAP server is accessible. Job was cancelled due to this error!


The issue can be reproduced at will with the following steps:

  1. Login to Java Client as admin user, and go to Admin tab, Server Settings > LDAP.
  2. Open the saved LDAP configuration, or create a new LDAP, and update the information.
  3. Save.
  4. Gets the error "Communication Error. Please make sure the LDAP server is accessible. Job was cancelled due to this error!" in the Java Client window.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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