Cycle Forward Items With Negative Amount Are Not Getting Closed (Doc ID 781920.1)

Last updated on JUNE 13, 2018

Applies to:

Goal

1) Customer uses a product having a cycle forward fees of $40 and proration is active on this product(charge for the entire cycle at purchase and do not charge for the entire cycle at cancellation)
2) Created a account on 10th Dec and done a payment of $40 on 10th Dec.
3) On 1st Jan bill get generated for $80 and on 6th jan, we have cancelled the product because of proration we were getting Rs -40 in Bill in Progress link on balance tab in customer center.
4) On 1st Feb bill get generated for the Rs -40 (in item_t there was a /item/cycle_forward of -40).

While doing refund, system is giving nothing to refund and the -40 cycle_forward item remains open.

How this item can be closed?

Solution

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