Unable To Complete A Bill That Has Autopay Enabled In CCB

(Doc ID 782102.1)

Last updated on JULY 02, 2010

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0 and later   [Release: 2.1 and later ]
Information in this document applies to any platform.


-- Problem Statement:
When trying to complete a bill with autopay active, an error message appears stating that the
autopay creation date and amount are not allowed for the bill, and that it is only allowed if the
bill's status is "complete". This has started occurring after the installation of SP3 in production.

-- Steps To Reproduce:
Go to a pending bill in the dashboard for an account with autopay enabled.
Click on the freeze/complete button.
Click complete.
Error message appears


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms