Errors On The Billing History Info Zone When Days Billed Greater Than 998 Days in CCB v2.1.0 (Doc ID 782284.1)

Last updated on JULY 02, 2010

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0 and later   [Release: 2.1 and later ]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
In a CCB v.2.1.0 environment running on HP-UX Itanium box with a 10.2.0.1 Oracle database, when an
account is billed for more then 998 days, the billing history zone is displaying the following
error:

ERROR
Server Has encountered an error and cannot process your request at this time.
Please try again later or contact your system administrator.
You may have to log in again (e.g. by refreshing the browser).
Press Ok to view error details.


-- Steps To Reproduce:
1) Bill An Account more than 998 Days.
2) Bring Up control Central.
3) Error if Billing History Zone in on Control Central


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms